UAE fulfilment FAQs
Your questions about
fulfilment in the UAE.
Company setup, fulfilment pricing, delivery, stock, COD, and returns. Here is how the UAE operation works.
Do I need a UAE company?
No. You can operate under our UAE entity and import licence. We handle local compliance, VAT registration, and customs clearance. You keep control of your brand, products, and customer relationships.
How long does onboarding take?
Plan for 2 to 3 weeks for your full UAE launch. Most brands can go live within 5 to 10 business days after inventory arrival and system integration. We confirm the schedule around your products and readiness.
What platforms do you integrate with?
We offer native plugins for Shopify and WooCommerce. Magento, BigCommerce, and custom stores can connect through our RESTful API. Our technical team helps with implementation and confirms your order and inventory flow during onboarding.
Are there storage charges?
No separate storage fees. Our flat-rate fulfilment pricing includes unlimited storage. You pay the fulfilment fee only for successfully delivered orders. Share your catalog and inventory profile during onboarding so we can plan receiving and storage.
Are there separate pick and pack fees?
No. Pick and pack is included in the fulfilment fee, alongside storage, customs handling, VAT and compliance, and returns processing for parcels up to 3 kg. There are no setup costs.
How is last-mile delivery charged?
Courier delivery is charged separately at actuals: AED 15 per order, negotiable above 1,000 monthly orders. Fulfilment fees are AED 7 for up to 500 orders, AED 6 for 501 to 1,000 orders, and AED 5 above 1,000 orders per month, charged per successful delivery.
How does COD work?
We collect cash on delivery from customers, reconcile daily, and transfer funds to your account weekly. Dashboard reporting covers collections, failed deliveries, and returns, so you can follow the settlement flow.
What about failed deliveries?
Failed delivery attempts are free. You only pay our flat fulfilment rate for successful deliveries. If a customer refuses delivery or is unavailable, we manage further delivery attempts and returns as part of the standard service.
Do you process returns and reverse logistics?
Yes. We handle return intake, product inspection, restocking decisions, and reporting. We agree how to handle damaged, unsaleable, or otherwise exceptional stock with your team.
Can I track inventory and orders in real time?
Yes. The dashboard and store integrations provide visibility into stock, order status, delivery progress, returns, and financial reconciliation. Your account manager helps with operational questions and exceptions.
Do you support multi-SKU catalogs?
Yes. We receive and organize products by SKU, map them into the warehouse system, and manage stock allocation and order routing. Share variants, bundles, and handling requirements during onboarding.
Is there a minimum order volume?
There is no strict minimum monthly order volume. Our plans scale with your successful delivery volume, so you can start small and grow.
Who handles customs and VAT compliance?
Our team manages customs documentation, import coordination, VAT registration, and the compliance workflow under our UAE setup. We work through the product documents and requirements before stock is shipped.
Can I use my own packaging and inserts?
Yes. Branded packaging and insert workflows can be configured during onboarding. We agree the materials, labeling, packing instructions, and any special handling requirements with your team.
How do I get started?
Share your brand, product catalog, sales channels, expected monthly orders, and launch timeline through our enquiry form or WhatsApp. We will map the fulfilment setup, pricing tier, and next steps with you.
Contact the UAE team
Discuss your UAE fulfilment needs.
Tell us your products, channels, and expected order volume. We will explain the setup, pricing, and next steps.